Terms of service

General terms and conditions with customer information

  1. scope
  2. Conclusion of the contract
  3. Prices and terms of payment
  4. Delivery and shipping conditions
  5. Right of withdrawal
  6. Retention of title
  7. Liability for defects
  8. Applicable law
  9. Information on online dispute resolution


1. Scope

1.1 These general terms and conditions (hereinafter referred to as "AGB") by "Holger Honig", act under "Honey Decoration" (hereinafter referred to as "seller"), apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the seller over the goods offered by the seller in his online shop. The involvement of the customer's own conditions is objected to, unless something else has been agreed.

1.2 Consumer is every natural person who concludes a legal transaction for a purpose that can mostly be attributed to neither its commercial nor their independent professional activity.

1.3 The entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when completing a legal transaction.


2. Contract conclusion

2.1 The presentation of the goods in particular in the online shop is not yet a binding offer of the seller.

2.2 First, the customer puts the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all required data for order processing is recorded.

At the end of the ordering process, a summary of the order and contract data appears.

Only after confirmation of these order and contract data by clicking on the ordering process that concludes the button does the customer give a binding offer to buy the goods contained in the shopping cart.

2.3 The seller accepts the customer's offer through the following possible alternatives:

  • Send a written order confirmation or an order confirmation in text form (fax or email)


  • Request for payment to the customer after submitting the order


  • Delivery of the ordered goods

The first alternative that has occurred is decisive for the time of acceptance.

The deadline for accepting the offer begins on the day after the customer was sent and ends with the end of the fifth day, which follows the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this represents the rejection of the offer. The customer is then no longer tied to his declaration of intent.


2.4 The contractual text of the contract concluded between the seller and the customer is stored by the seller. The contract text is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the contract text is available to the customer free of charge via his customer login, provided that he has opened a customer account.

2.5 All of the entries made are displayed before clicking the order button and can be viewed by the customer before sending the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, if available, the customer is available for correction buttons that are labeled accordingly.

2.6 The contract language is German.

2.7 It is up to the customer to provide a correct email address to contact and process the order, as well as to set the filter functions in such a way that emails that affect this order can be delivered.


3. Prices and terms of payment

3.1 The prices specified are included. VAT.
Our used goods are subject to differential taxation; The special regulation for used objects in accordance with Section 25a (6) UStG is used. The VAT for used objects is therefore not shown separately. !

If additional shipping costs are incurred, this can be found in the product description.

3.2 The customer can select the payment methods that are available in the online shop.

3.3 In advance by bank transfer, the payment is due, unless otherwise agreed, immediately after the contract is concluded.

3.4 When paying by "PayPal", payment processing is carried out via PayPal (Europe) S.à r.l. et cie, s.c.a., 22-24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.


3.5 When paying by "immediately", payment processing is carried out via the payment service provider SOCLATION GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "immediately"). In order to be able to make use of the payment method, the customer needs an online banking account with PIN/TAN procedure that is activated immediately, with which he can legitimize himself according to the payment process and confirm the payment instructions towards "immediately" . Payment is made immediately after the payment process has been completed and the customer's bank account is charged. More information about the payment method "Immediately" can be found on the Internet at https://www.klarna.com/sofort/.


4. Delivery and shipping conditions

4.1 The delivery of goods on the shipping route takes place within 3 working days to the delivery address provided by the customer. In deviation from this, the delivery address stored by the customer at the time of payment at PayPal is decisive when paying by PayPal.

4.2 If the seller arises due to the specification of a false delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, additional costs, these are to be replaced by the customer, unless he is not responsible for the wrong information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has previously announced the service appropriately. The costs of the return are except for this regulation if the customer has effectively exercised his right of withdrawal. It remains with the statutory or the regulation made by the seller.


5. Right of withdrawal

5.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.

5.2 The cancellation policy of the seller applies to the right of withdrawal.

6. Removal of title

If the seller occurs in advance, the goods will remain the property of the seller until the purchase price has been paid in full.

7. Liability for defects

7.1 With regard to the warranty, the provisions of the legal liability apply, insofar as nothing deviating has been agreed in these terms and conditions.

7.2 The customer is asked to complain about the delivered goods with obvious transport damage to the deliverer and to inform the seller. The non -compliance has no effect on the customer's legal or contractual claims for defects.

8. Applicable law

The right of the Federal Republic of Germany, to the exclusion of the laws on the international purchase of mobile goods.

The legal regulations for the restriction of the choice of law and the applicability of mandatory provisions in particular of the state in which the customer as a consumer has his habitual residence remain unaffected.

9. Information on online dispute resolution

The platform for the online dispute settlement of the EU Commission can be called up on the Internet at the following link: https://ec.europa.eu/odr 

"We are not ready and not obliged to participate in a dispute settlement procedure in front of a consumer arbitration board."